SAP Sales and Service Cloud Integration with On-premise SAP Solutions
Skills Gained This course will prepare you to: -Determine the connectivity strategy for your cloud project -Configure SAP Sales and Service Cloud for integration with SAP S/4HANA -Configure SAP...
This course will prepare you to: -Determine the connectivity strategy for your cloud project -Configure SAP Sales and Service Cloud for integration with SAP S/4HANA -Configure SAP S/4HANA for integration with SAP Sales and Service Cloud -Configure SAP Cloud Integration for integration with SAP Sales and Service Cloud and SAP S/4HANA -Execute common integration scenarios -Extend standard integration scenarios -Describe SAP Sales and Service Cloud configuration options and steps when integrating with SAP CRM -Describe SAP Sales and Service Cloud configuration options and steps when integrating with SAP ERP -Describe SAP Cloud Integration with pre-packaged integration content
Who Can Benefit
Application Consultant
Business Process Owner / Team Lead / Power User
Technology Consultant
Integration Developer
Prerequisites
Essential: -Basic knowledge of SAP Sales and Service Cloud -Basic knowledge of SAP S/4HANA -Basic knowledge of SAP Cloud Integration
Recommended: -Integration experience with SAP Process Integration or other similar technology -Basic understanding of ALE (Application Link Enabling), IDocs (Intermediate Documents), SOAP Web Services
Course Details
Course Content
Introduction to SAP Customer Experience Integration -SAP Customer Experience and the strategic role of integration -Integrating SAP Sales and Service Cloud with SAP S/4HANA and SAP ERP -Integrating SAP Sales and Service Cloud with SAP CRM -Integrating SAP Sales and Service Cloud with Analytics -Integrating SAP Sales and Service Cloud with SAP Marketing Cloud -Integrating SAP Sales and Service Cloud with SAP CPQ -Integrating SAP Sales and Service Cloud with SAP Field Service Management -Describing Integration Technology
SAP Sales and Service Cloud Configuration and APIs -Configuring SAP Sales and Service Cloud -Describing SAP Sales and Service Cloud APIs -Describing open APIs with oData Services
Cloud Integration Connectivity -Describing Technical Connectivity -Explaining SAP Web Dispatcher -Explaining SAP Cloud Connector -Describing Integration Security -Describing Authentication -Using Certificates
SAP Cloud Integration Configuration -Describing SAP Cloud Integration -Performing SAP Cloud Integration Configuration
SAP S/4HANA and SAP ERP Configuration -Describing S/4HANA Configuration -Describing SAP ERP Configuration
Data Replication -Connectivity Test -Describing Account and Product Replication -Data Filtering -Delta Mechanism for Transactional Data
Monitoring -Monitoring in Different Systems -Reviewing Error Messages
Extending Integration Scenarios -Describing SAP Sales and Service Cloud Extensibility -Describing SAP Extension Suite
SAP CRM Integration with SAP Sales and Service Cloud -Configuring SAP Sales and Service Cloud for Integration with SAP CRM -Configuring SAP CRM for Integration with SAP Sales and Service Cloud -Configuring SAP Cloud Integration Configuration for Integrating SAP Sales and Service Cloud with SAP CRM
Cloud Integration with SAP Process Integration -Describing Cloud Integration with SAP Process Integration -Describing Deployment Options and Landscape -Preparing SAP Process Integration for Integration with SAP Sales and Service Cloud -Describing SAP Process Integration Scenarios, Communication Channels, Routing Conditions and Value Mappings
Transactional Data Integration -Describing Transactional Data Integration Options -Preparing SAP Sales and Service Cloud for Real-Time Pricing and other Transactional Data -Configuring SAP S/4HANA for Pricing and other Transaction Integrations -Maintaining SAP Cloud Integration Configuration -Executing Opportunity, Sales Quote and Sales Order Transactional Integration Scenarios
Classes begin promptly at 9:00 am, and typically end at 5:00 pm.
Does the course schedule include a Lunchbreak?
Lunch is normally an hour long and begins at noon. Coffee, tea, hot chocolate and juice are available all day in the kitchen. Fruit, muffins and bagels are served each morning. There are numerous restaurants near each of our centers, and some popular ones are indicated on the Area Map in the Student Welcome Handbooks - these can be picked up in the lobby or requested from one of our ExitCertified staff.
How can someone reach me during class?
If someone should need to contact you while you are in class, please have them call the center telephone number and leave a message with the receptionist.
What languages are used to deliver training?
Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.
What does GTR stand for?
GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.
Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.
What does vendor-authorized training mean?
As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.
Is the training too basic, or will you go deep into technology?
It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.
How up-to-date are your courses and support materials?
We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.
Are your instructors seasoned trainers who have deep knowledge of the training topic?
ExitCertified instructors have an average of 27 years of practical IT experience. They have also served as consultants for an average of 15 years. To stay up to date, instructors will at least spend 25 percent of their time learning new emerging technologies and courses.
Do you provide hands-on training and exercises in an actual lab environment?
Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.
Will you customize the training for our company’s specific needs and goals?
We will work with you to identify training needs and areas of growth. We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.
How do I get started with certification?
Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact customerexp@exitcertified.com.
Will I get access to content after I complete a course?
You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.