Help Desk Basic Troubleshooting for IBM Lotus Notes Domino 8

course content details

	Lesson 1: Introducing Help Desk Troubleshooting Resources

Topic 1A: Using IBM Lotus Online Support Resources

	IBM Lotus Product Information on the Web
	The IBM Lotus Support Services Web Site
	How to Use IBM Lotus Support Resources

	Topic 1B: Starting IBM Lotus Domino Administrator

	The IBM Lotus Domino Administrator Client
	The IBM Lotus Domino Administrator Interface

	Topic 1C: Investigating Basic IBM Lotus Domino Administrator Tasks

	IBM Lotus Domino Administrator Tabs
	The Person Document
	Groups
	Tasks on the People and Groups Tab
	Tasks on the Files Tab
	Tasks on the Server Tab
	Tasks on the Messaging Tab
	Tasks on the Replication Tab
	Tasks on the Configuration Tab
	IBM Lotus Domino Directory Documents

	Lesson 2: Managing the User's Workstation

Topic 2A: Diagnosing Problems with Deploying Welcome Pages

	Deploying Welcome Pages
	Policy Documents
	Policy Settings Documents
	Organizational and Explicit Policies
	Multiple Policies and Effective Policies
	The Policy Precedence System
	Static and Dynamic Settings
	Explicit Policy Assignment Methods
	Policy Management Tools
	How to Diagnose Problems with Deploying Welcome Pages

	Topic 2B: Breaking Down the IBM Lotus Notes Client

	Important IBM Lotus Notes Client Files
	Syntax Used in the Default Notes Initialization File
	Notes.ini Problems
	How to Break Down the IBM Lotus Notes Client

	Topic 2C: Enabling Multiple Users to Share a Workstation

	Methods for Sharing an IBM Lotus Notes Workstation
	Using the IBM Lotus Notes Client for Multi-User Installations
	The Multi-User Installation Process
	The Manual Multi-User Configuration Process
	How to Manually Set Up Multiple Users to Share a Workstation

	Topic 2D: Recovering User IDs

	Planning for ID File Backup and Recovery
	Preparing for ID File Recovery
	The ID Recovery Process
	Password and ID Troubleshooting Hints and Tips
	How to Recover Users IDs or Passwords

	Lesson 3: Managing Server and Database Security Issues

Topic 3A: Diagnosing Server Access Problems

	Server Access Restrictions
	The Role of Groups
	Server Access Troubleshooting Hints and Tips
	How to View Group Memberships

	Topic 3A: Diagnosing Server Access Problems

	Server Access Restrictions
	The Role of Groups
	Server Access Troubleshooting Hints and Tips
	How to View Group Memberships

	Topic 3B: Determining Users' Effective Access to a Database

	Mechanisms to Restrict Database Access
	The Database Access Control List
	Database ACL Access Levels
	Anonymous Access
	Verifying Database Access
	Database Roles
	Characteristics of Database Roles
	Effective Access to a Database
	Execution Control Lists
	Database Access Troubleshooting Hints and Tips
	How to Determine a User's Effective Access to a Database

	Lesson 4: Managing User Database Issues

Topic 4A: Refreshing or Replacing a Database Design

	Refreshing the Design Documents in a Database
	Replacing the Design Documents in a Database
	How a Refresh or Replace Affects Database Design Elements
	How to Refresh or Replace a Database Design

	Topic 4B: Compacting a Local Database

	Methods for Managing Database Size
	Compacting a Database
	How to Compact a Local Database

	Topic 4C: Archiving Database Documents

	When to Archive Database Documents
	When to Archive Mail Messages
	Criteria for Archiving an Active Database
	Archiving Tasks and Options
	How to Archive Database Documents

	Topic 4D: Diagnosing Problems with Mail Archiving Policies

How to Diagnose Problems with Mail Archiving Policies

	Lesson 5: Troubleshooting Mail Routing and Delivery

Topic 5A: Introduction to Mail Routing

	Mail Routing
	IBM Lotus Domino Named Networks
	Mail Routing Within and Between IBM Lotus Domino Named Networks
	Mail Routing Protocols
	Mail Routing Components
	Mail Settings that Affect Routing
	The Mail Routing Process

	Topic 5B: Responding to Mail Delivery Failure

	Categories of Delivery Problems
	Causes of Delivery Problems
	Denial-of-Service Attacks
	Mail Delivery Reports
	Mail Troubleshooting Hints and Tips
	How to Respond to Mail Delivery Failure

	Topic 5C: Viewing Pending and Dead Mail

	Pending Mail
	Undeliverable and Dead Mail
	The Delivery Failure Process
	How to View Pending and Dead Mail

	Topic 5D: Tracing Mail Delivery

	Determining a Valid Path to a Mail Recipient
	How to Trace Mail Delivery

	Topic 5E: Tracking Mail

	Message Tracking
	The Message Tracking Store Database
	Mail Delivery Status Categories
	How to Track Mail

	Lesson 6: Troubleshooting IBM Lotus Notes Mail Issues

Topic 6A: Troubleshooting Contacts

	Troubleshooting Contacts Issues
	How to Replace the Contacts Design

	Topic 6B: Troubleshooting Directory Catalogs

	Common Directory Catalog Problems
	How to Verify Directory Catalog Policy Settings

	Topic 6C: Securing Mail Messages

	IBM Lotus Notes Mail Security Mechanisms
	Public and Private Encryption Keys
	Digital Signatures
	S/MIME
	IBM Lotus Notes Mail Security Troubleshooting Hints and Tips
	How to Secure Mail Messages

	Topic 6D: Troubleshooting Mail, Schedule, and Calendar Delegation

How to Troubleshoot Mail, Calendar, and Schedule Delegation

	Topic 6E: Troubleshooting the Out of Office Notification Service

	Access to the Out of Office Service
	Hints and Tips for Troubleshooting the Out of Office Service
	How to Troubleshoot the Out of Office Service

	Lesson 7: Troubleshooting Replication

Topic 7A: Creating and Encrypting an Application Replica

Encrypting a Local Replica

	Topic 7B: Setting Replication Options

	Selective Replication Options
	Application Replication Options
	How to Set Replication Options

	Topic 7C: Diagnosing Application Replication Problems

	Factors that Affect Replication
	How to Diagnose Application Replication Problems

	Topic 7D: Resolving Replication Conflicts

	Replication and Save Conflicts
	How IBM Lotus Notes Treats Replication Conflicts
	How IBM Lotus Notes Treats Save Conflicts
	Methods to Resolve a Conflict
	Ways to Prevent Replication and Save Conflicts
	Alternate Replica Sources
	How to Resolve Replication Conflicts

	Topic 7E: Troubleshooting Replication

	Hints and Tips for Troubleshooting Database-Related Replication Issues
	Hints and Tips for Troubleshooting Server-Related Replication Issues