Help Desk Basic Troubleshooting for IBM Lotus Domino 7

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code.

N7D36

length.

2 days

type.

Instructor-Led

partner.

IBM

price.

$900

Learn how to introduces basic troubleshooting skills for second level help desk support representatives to help you resolve issues such as ensuring password security, recovering a user ID or password, managing a user's mail file or a database, and managing Notes databases, replicating databases, and accessing the Web.

Cincinnati, OH	jan.12.2009 - jan.13.2009	register
Trevose, PA	nov.20.2008 - nov.21.2008	register
Trevose, PA	dec.29.2008 - dec.30.2008	register
Trevose, PA	jan.5.2009 - jan.6.2009	register
Trevose, PA	feb.26.2009 - feb.27.2009	register

who can benefit

This is a basic course for Lotus Notes 7 entry level help desk support representatives preparing to become second level support representatives.

prerequisites

You should have:

	Lotus Notes help desk support entry level skills, knowledge, and experience
	You should have completed:
	IBM Lotus Notes 7 course: Help Desk Support Fundamentals for IBM Lotus Domino 7

skills gained

This course introduces basic troubleshooting skills for second level help desk support representatives to help users:

	resolve issues such as ensuring password security
	recovering a user ID or password, managing a user's mail file or a database
	managing Notes databases, replicating databases, and accessing the Web

ibm education advantage programs eligibility:

Yes - IBM Education Pack - online account

course content details

	Introducing Help Desk Troubleshooting Resources

	Using IBM Lotus Support Web Resources
	Starting Lotus Domino Administrator
	Investigating Basic Domino Administrator Tasks

	Managing the User's Workstation

	Identifying Problems with Deploying Welcome Pages
	Breaking Down the Notes Client
	Enabling Multiple Users to Share a Workstation
	Recovering User IDs or Passwords

	Managing Server and Database Security Issues

	Diagnosing Server Access Problems.
	Determining Users' Effective Access to a Database

	Managing User Database Issues

	Refreshing or Replace a Database Design
	Compacting a Local Database
	Archiving Database Documents
	Analyzing Problems with Mail Archiving Policies

	Troubleshooting Mail Routing and Delivery

	Understanding Mail Routing
	Responding to Mail Delivery Failure
	Viewing Pending and Dead Mail
	Tracing Mail
	Tracking Mail

	Troubleshooting Lotus Notes Mail Issues

	Troubleshooting the Personal Address Book
	Troubleshooting Directory Catalogs
	Securing Mail Messages
	Setting Up Mail Delegation
	Troubleshooting the Out of Office Agent

	Troubleshooting Replication

	Creating and Encrypt a Database Replica
	Establishing Database Replication Problems
	To Set Replication Options
	Resolving Replication Conflicts
	Troubleshooting Replication